Question 1

How do I take a water sample?

Accepted Answer

After placing your order we send a sterile sampling kit with instructions and all required containers. Run the tap for 2–3 minutes first, fill the bottle and return it to us within 24 hours of sample taking. Do not touch the inside of the microbiology bottle cap.

Question 2

Is the sample collection kit free?

Accepted Answer

Yes, the sampling kit is included in the price of all packages. There is no extra charge for the container.

Question 3

Can I bring the sample to the location myself?

Accepted Answer

Yes, you can bring it to Eurofins Scientific Estonia at Paldiski mnt 29, Tallinn. Bring the sample within 24 hours of collection and keep it cool during transport.

Question 4

Can I order individual tests without a package?

Accepted Answer

Yes - all individual tests are available separately in the "Individual tests" section. Ordering as a package is better value, but individual tests can be ordered freely.

Question 5

What water sources are suitable?

Accepted Answer

Our packages are suitable for well water (dug and drilled wells), tap water and spring water. Choose a well water package for well water and the drinking water package for tap water. Contact us if unsure.

Question 6

How long does it take to get results?

Accepted Answer

The standard turnaround is 10-14 working days after the sample reaches the lab. Results are sent to your email as soon as the analysis is complete.

Question 7

How will I receive my results?

Accepted Answer

Results are sent to your email as a detailed analysis report including all measured parameters and units.

Question 8

Why do I need both microbiological and chemical testing?

Accepted Answer

They test for different risks. Bacteria are invisible and tasteless but can cause serious illness. Chemical parameters like iron, manganese and nitrate affect taste, appearance and long-term health. A package that includes both gives you the complete picture.

Question 9

What should I do if the results are bad?

Accepted Answer

For common problems (iron, hardness, bacteria), installing a water purification system can be the solution. For more serious issues, we recommend consulting a specialist.

Question 10

Which laboratory carries out the analysis?

Accepted Answer

All analyses are carried out by Eurofins Scientific, an accredited laboratory that meets ISO/IEC 17025 requirements.

Question 11

How often should I test my well water?

Accepted Answer

The Ministry of Social Affairs recommends testing well water at least once a year. It is also wise to test after heavy rains, spring thaw, well maintenance, or if you notice changes in the taste, smell or colour of the water.

Question 12

What if my iron or manganese levels are too high?

Accepted Answer

High iron and manganese are usually not a direct health risk, but they affect taste and colour and can damage plumbing and appliances. The solution is typically installing a suitable filter - your analysis results will help you choose the right one.

Question 13

How long does a water sample stay usable?

Accepted Answer

A microbiological sample must be delivered to the laboratory within 24 hours. A chemical sample lasts longer, but we recommend delivering it at the earliest opportunity. Sample should be kept cool during transport. For this purpose cold bricks have given with the cooling box.

Question 14

Do I need a certified sampler to collect the sample?

Accepted Answer

For personal use, a self-collected sample using our sterile kit is sufficient. For official drinking water quality assessments (e.g. property transactions), a certified sampler is required. With our sample taking manual provided with the package, you can get reliable results.

Question 15

What should I do if E. coli is found in my water?

Accepted Answer

E. coli in drinking water means faecal contamination - a serious health risk. Boil water for drinking and cooking until the problem is resolved. Contact the Health Board and a well specialist to find and eliminate the contamination source.

Question 16

Is Tallinn tap water safe?

Accepted Answer

Tallinn tap water generally meets all requirements. However, in older buildings, plumbing issues can affect water quality. If you suspect a problem, we recommend testing the water from your specific tap.

Question 17

What are the most common well water problems in Estonia?

Accepted Answer

Common problems in Estonian well water include iron, manganese and hardness. Nitrates occur in agricultural areas. In spring and autumn, the risk of bacterial contamination increases, especially in dug wells.

Question 18

How does the ordering process work?

Accepted Answer

Choose a package → add to cart → pay → we send the sampling kit to your address → take the sample and bring it to the lab → receive results by email within 10-14 working days.

Question 19

What payment methods are accepted?

Accepted Answer

We accept all major bank cards, Estonian bank links, Apple Pay and Google Pay. Payment is processed through a secure payment solution. All prices include VAT (24%).

Question 20

Who should I contact if I have questions?

Accepted Answer

Email us at info@veetest.ee. We aim to respond within 1 working day.

Frequently Asked Questions

Sample Collection

Ordering & Payment

Results & Analysis

Water Quality

General

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